If you wish to return your order before accepting delivery, do not accept the parcel when it arrives. Return it to the shipping company without opening the product packaging.
If you wish to return or exchange your order after receiving it, contact us within 14 days through the contact section of the Website, stating your order number and the full name of the product to be returned. For an exchange, also provide the full name of the product you wish to receive instead. Shipping costs for returns and exchanges shall be borne by the buyer.
Products Eligible for Return/Exchange
The product to be returned or exchanged must have undamaged packaging, must not have been used, and must not have been damaged through improper use.
You may send the product or products you wish to return or exchange with all accessories and the original box, at your own shipping expense.
Products made specifically to the consumer's requirements are excluded from returns and exchanges.
Open products you suspect were damaged during shipment in the presence of the company representative. If damaged, have a damage report prepared and do not accept delivery.
The price of returned products will be refunded according to your payment method after the products reach the warehouse and are checked for compliance with the return conditions. Depending on your bank, it may take a few days for the refund to appear on your credit card.
Returns/Exchanges of Defective Products
If you wish to return or exchange defective products after receiving your order, contact us within 30 days through the contact section of the Website, describing the problem, providing your order number and the full name of the product to be returned. For an exchange, also provide the full name of the product you wish to receive instead. Your return will be processed if the problem was not caused by use.
Return Shipping Address
Blanc Şile Şile Tekstil Ürünleri Satış Pazarlama Sanayi ve Tic. Ltd. Şti.
Hasanpaşa Mah. Taşocağı Sok. Tufan G Blok No: 21 Daire 12 Kadıköy - İstanbul